Orders

If ordered by 5 p.m. IST, orders will be shipped within 7 business days. Orders placed on Friday after 5 p.m. IST, will be processed on the following Monday. Orders are processed pending availability and credit verification. If the item(s) you ordered happen(s) to be back ordered, please allow two to four weeks for your order to ship. Deepa Gurnani will contact you with a follow-up email if the merchandise you have selected is not currently in stock, or if we need additional information to complete your order. Delivery time does not include weekends or Holidays. If you have an inquiry regarding the status of your order and/or product availability please email info@deepagurnani.com.

 

Return Policy

Customer satisfaction is very important to us.  If you are not satisfied with your order, we will gladly accept your return within 5 days of your order's arrival. Returned merchandise must include vendor packaging and tags, and be in the same condition as when it was received. Used merchandise cannot be returned unless found to be defective within 5 days of receiving your order. Sale items and items purchased using a promotional code are final sales, therefore cannot be returned or exchanged.

Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping charges cannot be refunded. Please allow 5-7 business days for the refund to post to your account.

To return an item, please do the following within 5 days of receiving your order:

  1. Email info@deepagurnani.com with the following information
    1. The date you placed the order
    2. The date you received the order
    3. Order #
    4. Last Name
    5. Credit Card information for the card used
    6. Billing address of the card used for the purchase
    7. The item number of the piece(s) you are returning
  2. When your RMA is successfully created, you will receive a confirmation email with your RMA #. Please allow up to 48 hours for your RMA to be processed. When your RMA is approved, you will receive a confirmation email with return shipping instructions. You must receive an RMA # and approval before returning any item(s). All packages will be refused if an approved RMA # is not on the box, the allotted return time has passed, the item was purchased on sale and/or using a promotional code.

Please mail returns to the following address:

Deepa Gurnani Customer Service Department 

Model House, 13/14,
Plot No.158, Sion East,
Mumbai – 400 022. 
Email: info@deepagurnani.com

Repair Policy

We will repair any item purchased through DeepaGurnani.in within 6 months. We will do our best to accommodate each request. Items purchased through other retailers must be returned for repair to the store where the item was purchased. Please email info@deepagurnani.com  with the following information:

-          Name
-          Address
-          What specifically needs to be repaired
-          Note that repairs may take up to a month to receive back due to the handcrafted nature of our work.

 

Product Care

Each Deepa Gurnani piece is individually handcrafted in India, by the finest Artisans using embroidery techniques passed from generation to generation. The brand stands behind the quality of their products.  Although we provide the finest quality pieces, they must be handled with care. You should avoid contact with hard and abrasive surfaces.  We highly recommend that you wipe down your pieces with a lint-free cloth after each wear. We suggest this because, chemicals found in common substances such as hairspray, cosmetics, perfumes, and lotions can permanently damage your pieces.  We also suggest storing them in a soft pouch or a box.