SHIPPING POLICY

All businesses in India are made against the purchases/services on deepagurnani.in or offline against our Indian registered company name- DEEPA GURNANI (INDIA) PVT LTD.

Our orders from India are shipped from our warehouse located in Mumbai. There are no duties levied on orders shipping to India. However, there is GST which is charged on checkout while placing the order online.

Dispatch time varies from product to product. Please check each product page to know the dispatch time.

Our Pret pieces take between seven days to two weeks for dispatch & couture pieces take between three to four weeks for dispatch.

RETURN POLICY

All the products are handmade & handcrafted using extensive embroidered techniques in India. Each piece takes hours to be made.

Hence, returns are only accepted if you receive your order damaged or incorrect. In case your order is damaged in transit or you have received the wrong product you may inform us as soon as you receive your order (no less than 24 hrs of receiving) at customerservice@deepagurnani.com and we will gladly accept the return and process your credit note for the same.

Email customerservice@deepagurnani.com with the order information to exchange or return your piece.

REFUND POLICY

Refunds are only accepted if you receive your order damaged or incorrect. In case your order is damaged in transit or you have received the wrong product, you may inform us as soon as you receive your order (no less than 24 hrs of receiving) at customerservice@deepagurnani.com | +91-9920870666 and we will gladly accept the return and process your credit note for the same.

No refunds are issued in the following cases:

  • Incorrect delivery address. 
  • Not accepting order on delivery even after attempting delivery 3 times by our respective courier agent.
  • Package refused by recipient on delivery.
  • Products returned in a used or damaged condition.
  • Minor colour and design variation. All products are handmade and slightly unique and as we use natural stones there may be some variation from the photographs on our website.
  • Customised jewellery is not eligible for return or refund or exchange.