SHIPPING POLICY
All businesses in India are made against the purchases/services on deepagurnani.in or offline against our Indian registered company name- Feelwell Garments & Accessories Pvt. Ltd
Our orders from India are shipped from our warehouse located in Mumbai. There are no duties levied on orders shipping to India. However, there is GST which is charged on checkout while placing the order online.
Dispatch time varies from product to product. Please check each product page to know the dispatch time.
Our Pret pieces take between 7 days to 2 weeks for dispatch & couture pieces take between 3-4 weeks for dispatch.
RETURN POLICY
Most of our products are hand made & handcrafted using extensive embroidered techniques in India. Each of our pieces take hours to make.
Hence, returns are only accepted if you receive your order damaged or incorrect. In case your order is damaged in transit or you have received the wrong product you may inform us as soon as you receive your order (no less than 7 days of receiving) at customerservice@deepagurnani.com and we will gladly accept the return and process your credit note for the same.
Email customerservice@deepagurnani.com with the order information to exchange or return your piece.
Customer is responsible for return shipping fees. Please use a shipping method that includes a tracking number. We are not responsible for lost return packages.
REFUND POLICY
If you are not satisfied with your order, we will gladly accept your return against a credit note provided the product is returned to us within 7 days of your order's received date.
Returned merchandise must include vendor packaging and tags, and be in the same condition as when it was received. Used merchandised cannot be returned, unless found to be defective within 7 days of receiving your order.
Refunds will be made in the form of the credit note which can be used against your next purchase from our site. Once your return is received and QC’s, a credit note will be issued for the merchandise amount. Shipping charges cannot be refunded.
